Croatia Airlines refund for cancellation.
Are you qualified? If so, what are the conditions provided?
The rules for canceled flights, flight delays and overbookings are explained in European Regulation (EC) No 261/2004. This regulation tells you what airlines must do and what you can expect if your flight is cancelled, delayed or overbooked. Speaking of flight cancellations, there are two most common situations/scenarios. With European airlines it applies to all of their flights.
Croatia Airlines Refund For Cancellation
There are two most likely scenarios.
To begin, lets start with a question — when was your flight cancelled?
Scenario 1: Flight Is Cancelled Less Than 2 Weeks Before the Trip
You’re entitled to: Refund or a replacement flight + compensation (if the fault is with Croatia Airlines).
This is regarded as a last-minute flight cancellation.
If Croatia Airlines cancels your flight less than 14 days before your journey, they must offer two alternatives: a complete refund for cancellation or an alternate booking to your final destination. You can choose the option that suits you best. If the mishap was due to an error on the part of Croatia Airlines, you might be eligible for flight cancellation compensation.
Both the refund and compensation will be sent to your bank account.
Check your compensation online!
Read more:
- Croatia Airlines flight cancellation compensation
- Your Croatia Airlines Refund Is Taking Forever. What Can You Do About It?
- Your Croatia Airlines Compensation Claim Is Rejected. Now What?
Scenario 2: Flight Is Cancelled More Than 2 Weeks Before the Trip
You’re entitled to: Refund or a replacement flight to your destination.
If your flight is cancelled more than 14 days ahead of your departure, compensation is not warranted. However, you still have the option to opt for a refund instead of a flight. Croatia Airlines is obligated to present you with the choice between a new flight or a refund, and you are entitled to select the option that is most convenient for you.
Your Croatia Airlines refund should be processed within 7 days.
Visit the Croatia Airlines website to track your refund request status.
What If You Miss a Connecting Flight Due to Cancellation?
Rest assured, you will be taken care of.
In the event, that your flight is cancelled and you fail to catch your connecting flight, Croatia Airlines will arrange a new flight to your destination at no extra charge.
What about compensation?
The same rules applicable to delayed flights are in effect.
You have to look at how much later you will reach your destination when compared to the original arrival time. If the delay is 2 or more hours, you might be entitled to compensation.
Refer to our guide on Croatia Airlines missed connection compensation.
Croatia Airlines Cancelled Flight Refund: FAQ
If My Flight Is Cancelled, Do I Get a Refund?
Yes, in case your flight with Croatia Airlines gets cancelled and it involves flying from or to Europe, you are eligible for a refund instead of rescheduling. You must choose either of the two, as both cannot be claimed.
However, if Croatia Airlines cancels your flight less than 14 days before the due date and the reason is within their control, you may be entitled to both a refund (or a new flight) and compensation for the cancelled flight by Croatia Airlines.
Croatia Airlines Voucher Refund or Cash, Can I Get Money?
What happens if Croatia Airlines offers you a voucher instead of compensation?
If Croatia Airlines proposes a voucher as a replacement for cash compensation, you have the right to decline and demand money instead. Please remember that European Union rules (Regulation (EC) No 261/2004) mandate airlines to offer compensation and refunds in cash or through bank transfers.
Have you been given a voucher already?
Request Croatia Airlines to convert your Croatia Airlines voucher into cash.
What If Croatia Airlines Is Refusing Refund For Cancellation?
If Croatia Airlines is refusing your refund request, don’t be discouraged. You can still get this refund from Croatia Airlines, it just may take more time.
Bear in mind that you reserve the right to demand a refund. You can refer to Regulation (EC) No 261/2004, Articles 5 and 8, which obligate airlines to refund passengers under certain scenarios. Should Croatia Airlines remain uncooperative, seek assistance from the national enforcement body in your flight’s country of origin.
Can You Get Both Compensation and Refund?
Yes, situations do exist where you can claim both.
If Croatia Airlines cancels your flight less than 14 days ahead of departure due to their error, you qualify for a full refund as well as compensation from the airline. Remember that the refund and compensation should be credited to your bank account directly and not given as vouchers.
If you’ve already been given a voucher or coupon by Croatia Airlines, you can exchange it for a cash refund by reaching out to Croatia Airlines.
In all instances, you also possess a right to care.
What Steps Should I Take After My Flight is Canceled?
After your flight is cancelled, the first step is to contact the airline immediately. You should inquire about the reason for the cancellation and your available options such as rebooking, getting a refund, or compensation.
If you are at the airport, approach the airline representative at the ticket or customer service desk. If you are not at the airport, call the airline’s customer service or connect with them through their website or social media channels. When possible, ensure to keep all communication in writing for future reference if needed.
What Happens If I Cancel My Flight?
If you cancel your flight, the conditions depend on the terms of the ticket you purchased.
Refundable tickets can be cancelled for a full refund, while non-refundable tickets may incur cancellation fees, which can be as high as the full cost of the ticket.
Some airlines may offer a partial refund or credit towards a future flight. It’s important to understand the airline’s cancellation policy before booking. If you think there might be a chance you need to cancel, consider purchasing a refundable ticket or travel insurance that covers cancellations. In short, you may also not get any refund for cancellation at all.
How Can I Calculate My Compensation for a Canceled Flight?
The compensation for a cancelled flight depends on several factors, including the distance of the intended flight and the total delay caused by the cancellation. For instance, for flights under 1500 kilometres, the compensation is €250.
For flights between 1500 kilometres and 3500 kilometres, the compensation is €400. And for flights over 3500 kilometres, if the delay is more than 4 hours, the compensation can be up to €600.
Can I Get a Refund If I Miss My Flight Because of a Delayed Connecting Flight?
Yes, if you missed a connection due to a delay on your initial flight and both flights were booked under the same reservation, you are entitled to a refund or rebooking onto another flight by the airline.
It can also be a flight with another airline.
If the delay is the airline’s responsibility and you reach your final destination with a delay of more than 3 hours, you may also be entitled to compensation, similar to a cancellation. If the flights were booked separately, your rights depend on the policies of the second airline.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
What is your experience with Croatia Airlines flight cancellations? Have you ever received a refund from Croatia Airlines because they cancelled a flight?