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Croatia Airlines Refund & Compensation Guide

Croatia Airlines flight delay compensation. Croatia Airlines flight cancellation compensation. Learn how to get full refund from Croatia Airlines, refund policy specifics and how to claim Croatia Airlines compensation online.

PASSENGER RIGHTS IN THE EU / UK

Regulations EC261 / UK261

Croatia Airlines is an airline based in Zagreb, Croatia. As it is a EU airline, it has to comply with European laws. When it comes to air passenger rights and compensations, there are two regulations which apply to Croatia Airlines flights: the EU Regulation (EC) No 261/2004 and the Regulation UK261. If your Croatia Airlines flight is delayed, cancelled or overbooked, you might be entitled to EU or UK flight compensation. Don’t forget to file a claim!

EU and UK air passenger rights laws are practically identical.

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SITUATIONS WHEN YOU CAN GET COMPENSATION FROM CROATIA AIRLINES

Have You Experienced Any of This?

Flight information screens

Flight Delay

Person at the airport

Flight Cancellation

View from the airplane

Denied Boarding

Man with a suitcase at the airport

Croatia Airlines Flight Delay Compensation


ELIGIBILITY:

all passengers (includes infants)

If your Croatia Airlines flight reaches destination 3 or more hours later than scheduled, and the delay is due to the airline’s fault, not extraordinary circumstances, you might be entitled to EU flight delay compensation from Croatia Airlines (up to 600 euro). For example, technical problems and staffing shortages are considered the airline’s fault (you can get compensation).

Euro banknotes - small

Croatia Airlines Refund For Cancellation


ELIGIBILITY:

all passengers (includes infants)

If Croatia Airlines cancels your flight, you must be given either a new flight to your destination or a full refund. You have a right to choose whatever suits your travel plans the best. These rules apply to all Croatia Airlines flights — flights both departing from and arriving in Europe (i.e., EU, EEA, UK). In some cases, you can also get EU flight cancellation compensation.

How Much Can You Claim?

€250

SHORT-HAUL FLIGHTS

Up to 1,500 km

€400

MEDIUM-HAUL FLIGHTS

1,500 – 3,500 km

€600

LONG-HAUL FLIGHTS

More than 3,500 km